Ascension X Executive Programmes
Standard Terms and Conditions
1. Booking Confirmation
1.1.All executive programme bookings are subject to availability and confirmation by Ascension X Ltd.
1.2.A booking shall be deemed confirmed once full payment, or the first instalment where payment in instalments has been agreed, is received, and a confirmation email is sent to the participant.
1.3.No promotional discounts apply to payments made in instalments.
1.4.Only one promotional discount, where available, may be applied to each booking.
2. Payment
2.1.Payment for the executive programme must be made in full at the time of booking or on or before an agreed date as mentioned in our invoice. Where agreed, payment may instead be made in three instalments: the first at the time of booking, the second before the executive programme commencement date and the third part way through the executive programme (in week 3 or week 4, depending on the length of the programme).
2.2.Payment can be made by card or bank transfer, using the secure payment link we send you, or by any other method specified by Ascension X Ltd.
2.3.All programme fees include VAT.
3. Cancellation and Refund Policy
3.1.Cancellation of a booking must be made in writing via email to teams@ascensionx.co.uk.
3.2.Refunds will be processed according to the following conditions:
- Cancellation made one calendar month before the executive programme commencement date or more: 100% refund.
- Cancellation made between 14 days and one calendar month before the executive programme commencement date: 50% refund.
- Cancellation made between 7 and 14 days before the executive programme commencement date: 25% refund.
- Cancellation made less than 7 days before the executive programme commencement date: No refund.
3.3.If you book and pay for a place yourself, as an individual rather than through an organisation, you also have a legal right to cancel within 14 days after the day we confirm your booking, for a full refund. To cancel in this period, email teams@ascensionx.co.uk or tell us in any other clear way. If you have asked us to start the executive programme within these 14 days, we may deduct an amount in proportion to the part of the programme already provided. We will refund you within 14 days of receiving your cancellation. After these 14 days, clause 3.2 applies.
4. Substitutions
4.1.If a participant is unable to attend a programme, they may nominate a substitute participant to take their place with written notification to Ascension X Ltd at least 3 working days before the executive programme commencement date.
4.2.The substitute participant must meet any prerequisites or qualifications required for the programme.
5. Executive programme Changes by Ascension X
5.1.Ascension X Ltd reserves the right to cancel or reschedule an executive programme due to unforeseen circumstances or low enrolment.
5.2.In such cases, participants will be offered an alternative executive programme date or a full refund of the executive programme fee.
6. Participant Conduct
6.1.Participants are expected to conduct themselves in a professional manner during the executive programme.
6.2.Any disruptive or inappropriate behaviour may result in the participant being asked to leave the executive programme with no entitlement to a refund.
7. Executive programme Materials
7.1.All executive programme materials, handouts, and resources provided by Ascension X and our partners are protected by copyright and intellectual property laws.
7.2.Participants may use the materials for personal use only and must not reproduce, distribute, or share them without explicit written consent from Ascension X Ltd.
8. Our rights to make changes
8.1Changes to the event. We reserve the right to change venues (within the same city) and substitute facilitators and consultants at our discretion.
8.2Where Ascension X is unable to deliver the service face to face, the parties may mutually agree an alternative digital platform for delivery.
9. About the Executive Programme(s)
Face to face training
9.1Executive programme(s) shall take place on the date and at the venue set out in the booking confirmation unless otherwise changed in accordance with Clause 8.1. We shall use our reasonable skill and care to deliver the programme and comply with the information you have been provided about it.
Digital training
9.2In advance of digital training, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.
9.3Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.
10. Health and Safety
10.1Ascension X Ltd takes all necessary measures to ensure the safety of participants during the executive programme.
10.2.Participants must follow all health and safety guidelines provided by the programme faculty and venue staff.
11. Liability
11.1.Ascension X Ltd shall not be liable for any loss, injury, or damage to participants' personal belongings during the executive programme.
11.2.Ascension X Ltd.’s liability for any claim, damages, or expenses arising from the executive programme shall be limited to the amount paid for the executive programme by the participant.
12. Governing Law and Jurisdiction
12.1.These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
12.2.Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
13.1.Ascension X Ltd reserves the right to amend these terms and conditions at any time.
13.2.Any changes will be communicated to participants and will only apply to future bookings, not those already confirmed.
Delivered by Ascension X in collaboration with Homerton College, University of Cambridge.